PAYMENT FOR SERVICES

All fees are private and paid at the time of your appointment.  To minimize contact surfaces, we are currently encouraging online payments through our secure server Payfirma on Janeapp but will also accept Debit, Visa and Mastercard.  We do no accept American Express and cash at this time.

RECEIPTS

We are proud to maintain a paperless office, as such you will be emailed a receipt with the clinician's license number, unless you request a hard copy.

Please use this receipt to make claims through your individual extended health providers.  Many extended health benefit plans cover our services (Physiotherapy, Occupational Therapy, Kinesiology, Custom Splinting) but vary greatly between employers so please check your individual extended health benefit provider for specific coverage amounts.

CANCELLATION AND NO SHOW POLICY

Your appointment time is reserved just for you. A late cancellation or missed visit leaves a hole in the therapists' day that could have been filled by another patient. As such, we request 24 hours notice for any cancellations or changes to your appointment. If you provide less than 24 hours notice, or miss your appointment, you will be charged your full treatment fee. This fee also applies to same day bookings and cannot be billed to insurance providers. 

You may cancel appointments via our online booking system (allowable up to 24 hours prior to your appointment), via phone message 604-370-1040 or by sending us an email at info@empowerphysio.ca.  To cancel a Monday appointment, please cancel online prior to the 24 hour restriction.

For last minute illness/COVID related issues restricting in-person attendance you may switch to a virtual visit to continue your care and to avoid a cancellation fee.

Thank you for your understanding.